Refund policy

Here is the updated Return and Refund Policy with the return window extended to 30 days:

Return and Refund Policy

Last Updated: October 6, 2026

At SOLIP LTD, we want you to be completely satisfied with your purchase. If you need to return your wheel trim set, please review our terms and conditions below regarding opened packaging and return eligibility.

1. Return Window

You have 30 days from the date you receive your order to initiate a return request. To be eligible for a return, items must be dispatched back to us within this period.

2. Condition of Returned Items & Refund Structure

Because wheel trims are sold in matched sets, opening individual items impacts their resale value as new products. Your refund amount depends directly on how many trims in the set have been opened or removed from their original protective packaging:

All Trims Unopened (100% Refund): If the box is opened but all wheel trims remain in their original, unopened protective packaging, you will receive a 100% full refund.
1 Trim Opened (75% Refund): If 1 wheel trim has been opened/unwrapped and 3 remain unopened, you will receive a 75% refund of the item purchase price.
2 Trims Opened (50% Refund): If 2 wheel trims have been opened/unwrapped and 2 remain unopened, you will receive a 50% refund of the item purchase price.
3 Trims Opened (25% Refund): If 3 wheel trims have been opened/unwrapped and 1 remains unopened, you will receive a 25% refund of the item purchase price.
All 4 Trims Opened (0% Refund / No Refund): If all 4 wheel trims have been opened, fitted, or unwrapped from their original protective packaging, the item is non-refundable (0% refund).

Note: Opened trims must still be clean and undamaged. Wheel trims that show signs of road use, installation scratches, broken clips, or cosmetic damage will not be eligible for a refund.

3. How to Initiate a Return

Contact our support team at solipltd@gmail.com with your order number and photo proof showing the condition of the inner packaging.
Once your return request is approved, we will provide you with the return shipping address and instructions.
Package the items securely to prevent damage during transit.

4. Return Shipping Costs

Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective due to our error.
Original shipping charges paid at checkout are non-refundable.
We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

If your order arrives damaged or defective from courier transit, please report it to us at solipltd@gmail.com within 48 hours of delivery with clear photos of the damaged product and outer box. We will arrange a replacement or full refund at no additional cost to you.

6. Processing Time

Once your returned item is received and inspected at our warehouse, we will notify you of the final approved refund amount based on the condition of the packaging. Approved refunds will be processed automatically back to your original payment method within 3 to 5 business days.